Most frequent questions and answers

Becoming a customer

  • Fill in this form
  • USA and Canada: If you already did fill out the sales request form and didn’t yet get a reply (please give it 3 business days) you can call us at 678-579-1320
Click here to see success stories, case studies and testimonials.
In our video library you’ll also find some testimonial videos.
Is your RFP really accomplishing its mission? Click here for a number of questions to ask yourself.

I'm a client / I'm a traveler
(Bookings, reservations and payments)

To make, change or cancel travel arrangements, please contact your company’s travel office. Each company has a different set of contacts for their business. Most often, contact information can be found within your written policy or on your itinerary.

If you are using TripSource, you can find support under “My Company”.

  • If you made the hotel reservation through BCD Travel, contact your company’s travel agent or check your itinerary.
  • If you booked through TripSource, you can log in to TripSource to cancel your booking.
  • If you did not book your hotel reservation through BCD Travel, contact the hotel directly.
  • The fastest way to get help is by calling the number on your BCD Travel itinerary.
  • Should you still need emergency travel assistance with your current trip please click here.
  • Are you using TripSource? You can find support under “My company” 


You have to create a profile on our job portal to apply. Our Human Resources department will contact you after their review of your submitted information.

Press & Media

Our corporate travel industry experts are available for media interviews, appearances and events.
Please fill in the form or email [email protected] for information about our speakers.

Click here to contact a member of our media relations team.

Supplier requests/W9