In the absence of an official travel strategy, the business travelers for a well-known retail chain of discount shops booked work trips when and where they wanted. For some time, the company’s travelers in 17 countries worked with separate local travel agencies or no agency at all, resulting in fragmented travel data. The disorganization drove up costs and made it quite challenging to track travelers’ whereabouts.
As the company was growing rapidly and expanding into other markets, they urgently needed to consolidate their travel program. After a competitive bid process with multiple travel management companies (TMCs), they chose BCD as their single provider for business travel services.
BCD consolidates travel program to drive savings and enhance traveler experiences
To unify processes, BCD Travel implemented SAP Concur Travel integrated with TripSource® hotel content, so all markets can access the same online booking tool and hotel offerings. We also introduced our proprietary DecisionSource® analytics platform for better insights in travel spend.
With Concur, TripSource and DecisionSource, the client now has a consolidated travel program that provides a centralized view on travel spend, drives savings, improves duty of care and enhances the traveler experience, while providing the technology and support that serves everyone’s needs.
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Modern hotel programs call for modern approaches
The hotel industry is changing, but goals remain the same for travel and procurement managers – and savings and duty of care are at the top of the list.
Here’s the thing: you can’t find many new savings when you’re using the same old techniques. And at the end of the day, you can’t ensure duty of care if travelers don’t use your hotel program. It’s more important than ever to make your booking channels intuitive. It’s time for fresh, modern approaches.
Are you ready for a new way to generate hotel savings?
Get in touch with us.