Discount retailer improves savings, duty of care and traveler experiences with consolidated travel program


Travelers in 17 countries worked with separate local travel agencies or no agency at all, resulting in fragmented travel data. In the absence of a travel strategy, travelers booked trips when and where they wanted, driving up costs and making it hard to trace people’s whereabouts.


To unify processes, BCD Travel implemented SAP Concur Travel integrated with TripSource® hotel content, so all markets have access to the same online booking tool and hotel offering. BCD also introduced its proprietary DecisionSource® analytics platform for better insights in travel spend.


With Concur, TripSource and DecisionSource, the client now has a consolidated travel program that provides a centralized view on travel spend, drives savings, improves duty of care and enhances the traveler experience, while providing the technology and support that serves everyone’s needs.

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